Salon Policies
Covid
Clients will be asked to hand wash on arrival will, before entering the treatment rooms.
Please do not attend your appointment if you have a positive covid test.
Cancellations of any appointments due to covid will follow our current cancellation policies.
Cancellations
When you book an appointment with us, that time is reserved for you exclusively.
Failure to cancel/rearrange an appointment with too short notice can mean we are unable to full the time slot.
You may be required to confirm your appointment online by entering your card details.
A cancellation with less than 24 hours notice could incur a charge of 50% of the treatment cost.
Cancellations can be made via Fresha, call text or email.
If the salon is closed, we are contactable outside of salon hours via email and socials
Not arriving for your appointment or termination of your appointment after arrival into the salon will result in 100% of the treatment cost being charged.
Late Arrival
Arriving late to your appointment could mean we are unable to complete the full treatment in the remaining time allocated.
We will try our best to accommodate you, but you will still be charge for the full treatment even if we cannot complete the full scheduled service.
Change of Mind
Please let us know as soon as possible, before your appointment if you would like to alter the treatments you are booked in for.
If you arrive for your treatment and decide that you would like to alter your scheduled service for a lesser treatment (in cost or time) you may still be charged the full amount of the original scheduled service.
Patch Tests
Patch tests are required for some treatments 48 hours or more before your scheduled appointment.
Failure to book or attend for a patch test will result in cancellation or rescheduling of your treatments and may incur a charge.
Patch tests expire after 6 months.
Age Limits
We will not carry out treatments on anyone under the age of 16.
Clients under 18 will need a parent or legal guardian to countersign their consultation form.
New clients under 18 will need a parent/guardian to attend their first appointment with them.
Consultation Forms
All clients will need to complete an online health form 24 hours before their first appointment.
A new patch test or a change of medical information will need to be recorded on a new form.
We will not carry out any appointments on clients who have not returned their health forms prior to their appointment.
Complaints
Any queries/complaints following an appointment will need to be made to Kayleigh as soon as possible.
We do not offer refunds/discounts.
Any services you are unhappy with will be rectified with another appointment (eg lash top up/nail repair).
Single nail lifting/breaking within the first week will be repaired free of charge. Any repairs over the one week period are chargeable.
(After the one week period, there will be signs of nail growth and wear, which is not a result of an error in application.)
Excessive lash shedding within the first week will be topped up free of charge. After week one, a top up fee will be chargeable.
(After the one week period there will be increased natural lash shedding, which is not a sign of an error with application.)
Please bear in mind, we cannot rectify a problem if we aren't made aware soon enough.
Lasting results for any treatments carried out depend on client's homecare. Please ensure you fully understand and follow the aftercare advice given at the time of your treatment or check our aftercare page.